Prepaid payments are made upfront in order to activate the service, while postpaid payments are when customers receive monthly bills for the service. .
Your first payment will be calculated in a prorated rate based on the number of days you used the service, starting from the date of your service activation until the next billing date (28th of every month). e.g. if the date of activation was January 15 you will be charged for the time between Jan 15 and Jan 28 (your next bill date).
You can easily pay your bills through any of the below channels offered by ITC:
You can simply change your payment method through any of the below channels:
Make sure your service is active and not suspended in order to change your payment method. No other conditions are required.
No , your service installation and activation are for free . However if your payment method is prepaid you should pay your first payment through our ITC sales Team POS Machine, while in postpaid you will receive the bill of your first payment at the end of the month.
Unfortunately , Due to the pending payment for other service providers, ITC will not be able to sell you it’s service as a post paid, just allow to sell the service here in this case as a prepaid.
Your new internet provider will be responsible for supporting all your requests and inquiries.
No, you can downgrade your internet speed free of charge
No penalties shall be applied on your service speed upgrade.
Yes you can freeze your service up to 6 consecutive months at the price of 53 SR Excluding VAT for every month. the amount will be added to the total of the bill.
Yes , you will have to pay the amount of 615 SR Excluding VAT and it will be added to the total of the bill.
Your internet connection will be suspended after 5 days grace period.
For Damaged devices our teams will visit you to analyze the damage done to your device & if the cause of damage was misuse then you will have to pay 660 SR Excluding VAT as a penalty & once you pay the new device shall be installed.
Yes , you will have to pay the amount of one monthly fee depending on your package and the amount Excluding VAT, Your deposit will be given back on your bill at last month of your contract.
You can contact Customer Care to terminate your contract at any given time through the defined channels. After the termination happens, the penalty amount will be charged in the customers next billing cycle. Consequently, the customer should pay all the outstanding payment. If the customer decides to go back and subscribe again to the Post-paid Zooom Fiber service later on, he/she will have to either settle the due outstanding payments or shift to the prepaid service.
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