Customers can pay their Monthly bills through all MEED branches around the Kingdom . .
Customer can pay by Cash, MADA and Credit Card.
You don’t have to show any identification to the MEED employee as long as you know you ( ID no., Mobile Number or FTTH account np.)
Yes, you can select and pay 1 or multiple payments at once.
Yes , the MEED employee will print out an ITC receipt to confirm your payment .
Yes you will receive a confirmation SMS from ITC once your payment is received.
Your service will be instantly activated upon payment collection .
No, You can only subscribe through ITC Direct sales team for now.
No, customers can only Upgrade or Downgrade through ITC ( self-care, Mobile APP & Customer care ).
No, You can only Freeze there account through ITC ( self-care, Mobile APP & Customer care ).
No, You can only Freeze there account through ITC (Customer care ).
No, You can only pay there Termination fee through ITC (Customer care ). call. 920000788
You will need to call ITC customer care team on (920000788)
FTTH Fiber internet FAQ?
A fiber Internet connection uses light to transmit data through fiber-optic cables, providing faster Internet speeds, greater bandwidth and more stable internet connectivity. .
You can subscribe to ZOOOM Fiber through one of the following methods:
ITC offers a flexible contract depending on your needs:
Unlimited Fiber 60.
Unlimited Fiber 120.
Unlimited Fiber 240.
12 Months
Yes, the commitment period will be determined by your selected subscription period (12) Month.
ITC has given you the flexibility to pay your service fee through any of the channels mentioned below.
Full payment upfront through the below payment channels:
SADAD
Cash
Debit Card
Credit Card
Monthly installment through the below payment methods:
SADAD
Debit Card
Credit Card
Once your sales order is submitted. The Installation team will visit your are within 24 hours to install & activate your internet connection.
No, your router & service installation are done for free.
If you choose to pay monthly through your credit card, we will charge you the amount based on the speed and packages you selected, for more info, check the below table with monthly prices:
www.itc.sa/fiber
Sure, you can upgrade your ZOOM Fiber speed at any time for free with no upgrade charges.
Yes, you can Downgrade your ZOOOM Fiber speed at any time but downgrade charges are applicable (SR 315 that will only be paid once).
Yes, you can relocate your service at any time during your subscription period. Please note that Relocation charges apply (SR 615 will be paid once).
Unfortunately, ITC won’t be able to accommodate your relocation request & your contract will be terminated.
Yes, you can freeze your subscription up to 12 months per year, for a fee of SR 50 for each month.
You can freeze your service by calling our customer care line on 920000788 or through ZOOOM Fiber self-care portal.
Your ZOOOM Fiber service will be automatically activated once your freeze period is over.
No, your contract will be extended automatically according to the freezing period selected.
Your service will be temporary disconnected until your service payment is received. Please note that if your service is disconnected for more than 30 days. reactivation charges will be applied (100SR).
You can cancel your ZOOOM fiber service at any time during your contract period. Please note that below termination charges will be applied.
6-month package:
Month - 1
Month - 2
Month - 3
Month - 4
Month - 5
Month - 6
1560 SAR
1300 SAR
1040 SAR
780 SAR
520 SAR
260 SAR
for 12-month package:
Month - 1
Month - 2
Month - 3
Month - 4
Month - 5
Month - 6
Month - 7
Month - 8
Month - 9
Month - 10
Month - 11
Month - 12
1560 SAR
1430 SAR
1300 SAR
1170 SAR
1040 SAR
910 SAR
780 SAR
650 SAR
520 SAR
390 SAR
260 SAR
130 SAR
You can terminate your ZOOOM Fiber service once your commitment period is over with no penalties.
Get help!
We are available 24/7 to provide the best services and guarantee your satisfaction.
920000788
