Business Care
Business Care
ITC support services are provided through multiple departments within ITC operations this support group is committed to deliver high quality customer service and technical solutions for ITC customers. To ensure quality support provided, ITC support team provides ITC Customers with this Standard Support Procedure (SSP) outlining specific services and responsibilities related to the support of ITC services.
What else ITC can offer?
ITC Network Operations Center and technical support staff offer customers individualized support for their business-critical solutions and provide network monitoring 24 hours a day and 365 days a year.
ITC Network Operations Center (NOC)
Ensuring 99.99% network availability
Service Level Agreement
ITC was the 1st service provider in the Kingdom to offer SLA with full commitment about the following:
ITC Contact Center
On call 24x7x365