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Business Care

  2. Business Care

Business Care

ITC support services are provided through multiple departments within ITC operations this support group is committed to deliver high quality customer service and technical solutions for ITC customers. To ensure quality support provided, ITC support team provides ITC Customers with this Standard Support Procedure (SSP) outlining specific services and responsibilities related to the support of ITC services.

What else ITC can offer?

ITC Network Operations Center and technical support staff offer customers individualized support for their business-critical solutions and provide network monitoring 24 hours a day and 365 days a year.

ITC
ITC

ITC Network Operations Center (NOC)

Ensuring 99.99% network availability

  • The nerve center of our operations
  • Highly qualified, highly trained service professionals providing a level of 24/7 support widely admired in the industry
  • Maintains network security
  • Spots and corrects problems even before they happen
ITC

Service Level Agreement

ITC was the 1st service provider in the Kingdom to offer SLA with full commitment about the following:

  • Competitive network / sites availability
  • Guaranteed network throughput & packet loss
  • Guaranteed international latency
  • ITC support program, Problem resolution & Escalation matrix
  • Maximum Time to FIX (MTTF) per problem severity
  • Rebates
ITC

ITC Contact Center

On call 24x7x365

  • A powerful round-the-clock single point- of-contact for all ITC customers
  • Equipped with the latest tools to manage customer relationships
  • Highly qualified, highly trained service professionals
  • Complete commercial and technical support on the spot
  • Access multi-channel support

Get help!

We are available 24/7 to provide the best services and guarantee your satisfaction. 920000788
Help & Support

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We welcome your inquiries or suggestions or requests for counseling and support.
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Our representative will help you determine the service suitable for your business.
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ITC - SUPPORT