This page needs JavaScript activated to work. ITC - Security Device Management

Keeping security devices and solutions updated, patched and well-configured besides monitoring them 24x7 is a big challenge for all organizations, large and small.

ITC’s SDM Service is designed to help organization to manage and optimize their security technology infrastructure. Through its service portal, reporting and notification services, ITC’s SDM Service simplifies the security solutions management life-cycle and provides a set of flexible support options based on customer needs or to meet specific business requirements.

ITC offers an SDM service that follows industry best practice approaches to provide appropriate service fulfilment with complete maintenance, updates, rule changes, tuning and 24x7 monitoring for security devices by its NG-SOC experts. Customers will be able to enhance their multi-vendor existing technology investment.

The SDM Service is delivered through our 24x7 Riyadh-based NG-SOC.

  • Enhance protection with correctly configured and optimized devices.
  • Release valuable in-house security staff to focus on other initiatives.
  • Reduce Cost – Free your security budget by outsourcing management to an experienced local SOC team with no upfront investment in tools and technologies licenses and vendor support.
  • Improved Availability and business continuity – Minimize incident recovery times through getting focused recommendations by our NG-SOC.

  • 24x7 Service Support & Availability – Backed by a Service Level Agreement (SLA) uptime of 99.99%.
  • Full turnkey device monitoring & management for firewalls, IDS/IPS, web proxies, mail gateways and UTM devices.
  • Effective management of authentication, access and configuration associated with critical network security devices, while maintaining firmware upgrades and vulnerability patching.
  • Health check and performance monitoring – Including hardware assurance and vendor management.
  • Service Portal – Easy-to-use portal provides real-time and integrated access to service status and reporting.

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